STARBOOK LAPTOPS

Contacting Customer Services
When sending requests via email, fax and post, please enclose as much information as possible, type of product, specification, model, purchase invoice number, the query you have, with screen printouts if applicable. The more information you can provide the easier it is for our Technical Staff to resolve the problem and will try our best to respond as soon as we can.

"PLEASE SUPPLY SERIAL NUMBER" All our serial numbers are located on the bottom of the machine and are prefixed RG.

URL: www.mobile-support.net
Email: support@mobile-support.net
Tel: +44 (0)8700 667 999
Fax: +44 (0)8700 667 888

Igo & Ipower Technical Support
Tel: 01777708681
Tel: (01482) 328607
Fax: (01482) 218236


NEC, Compaq, HP, IBM, Sony, Dell & Others
All warranties and relevant support numbers will be included inside the package, please register your warranty upon purchase.

Microsoft Contact Centre: 0870 60 10 100*
For all your Microsoft queries, contact the Microsoft Contact Centre.
Whether your query is pre-sales, post-sales or technical, this is your point of contact. Or Visit http://support.microsoft.com

Any more query's please fill in our online support form and you will be contacted by on of our representatives click here

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You will have received a warranty card with your PC with the support information and contact details.

Imedia Computers Technical Support
Tel: 01777708681
Tel: (01482) 328607
Fax: (01482) 218236

Microsoft Contact Centre: 0870 60 10 100*
For all your Microsoft queries, contact the Microsoft Contact Centre.
Whether your query is pre-sales, post-sales or technical, this is your point of contact. Or Visit http://support.microsoft.com

Custom Built Systems, Compaq, HP, IBM, Sony, Dell & Others
All warranties and relevant support numbers will be included inside the package, please register your warranty upon purchase.

Any more query's please fill in our online support form and you will be contacted by on of our representatives click here

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Delivery charges
Here at MNC Group, we make every effort to keep delivery charges as low as possible, in most case we offer FREE DELIVERY

Delivery is restricted to the United Kingdom, to the address to which your credit/debit card is registered. All deliveries made by Courier must be signed for and you should keep your receipt. Delivery times and details about delivery and installation can be found under 'Delivery' accessible from the Contact and support Menu. Although we do everything we can to meet the delivery times described in that section, delivery times may be affected by factors beyond our control and therefore cannot be guaranteed.

MNC Group aims to deliver promptly. However, there may be reasons for MNC Group's inability to ship according to its target dates (most of which are beyond MNC Group's control). Accordingly, any dates given by MNC Group for the delivery of Products are estimates only, and MNC Group cannot and does not undertake that delivery will occur on any specified dates.
However, you have the option of cancelling your order at any stage prior to despatch of your Products by MNC Group. You may also have a right to return Products after they have been delivered (see 'Your Right to Return and Returns Policy' below).
If Products cannot be delivered by any estimated or target dates given by MNC Group, MNC Group may elect to cancel the order and refund any money paid by the Customer. If an order is cancelled, MNC Group's only obligation shall be to refund any money paid by the Customer to MNC Group.

UK Mainland delivery

Standard Delivery Cost Inc VAT
Standard Computer System FREE
Standard Laptop FREE

Saturday Delivery Upgrades Cost Inc VAT
Saturday Add £30.00

Homeserve Evening Delivery Cost Inc VAT
Evening (5pm - 8pm) Add £30.00

Northern Ireland, Scotland and Isle of Man
Delivery Surcharge Add £30.00 (9am-6pm service only)

Offshore Islands - e.g. Orkney, Shetland
These jobs are priced individually - please specify in your quote if you require delivery to one of these areas.

International Delivery Information

International Delivery
These jobs are priced individually - please specify in your quote if you require delivery to a International address. You will be charged Fedex Standard rates Fedex rates click here

Delivery Information
Throughout the site, the prices quoted for our products include the delivery charge unless stated. You will always be able to see the total price of your order and delivery charges before you buy.

Delays
We will contact you by telephone or e-mail if there are any unexpected delays.

Delivery times
We aim to deliver within 7 working days between 9pm and 5pm, Monday – Friday, excluding Bank holidays. If you place your order after 3pm, the next day will be considered the first working day. You will know whether we have despatched your item by courier from the (third) e-mail we send to you confirming despatch.

Other Delivery Information
Delivery is only available to UK mainland addresses and must be to the address at which your debit/credit card is registered. Orders under £10 and letterbox size will be delivered by Royal Mail. Most other deliveries are made by Courier and must be signed for.

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.

PLEASE READ OUR FULL TERMS AND CONDITIONS CLICK HERE

THE CONTRACT
When a customer purchases goods and places a order from you as a trader, you are both entering into a legally binding contract, which cannot be cancelled without both parties' agreement.

The Sale of Goods Act 1979
A customer has no rights for those defects that are brought to his attention before the sale, or if the customer examines the goods before purchase and any defects should have been readily noticeable.
A customer also has no rights if they damage the goods themselves or simply change their mind about wanting the goods. Also, if a customer specifies the product he wants and doesn't rely on the trader's expertise or ignores the advice of the trader, he will not have a claim if the item is not fit for the purpose.

It is illegal to try to exclude a customer's statutory rights. However, you can make it clear that you don't offer a policy relating to the return of goods where the customer has changed their mind about wanting the goods.

The right of return and refund does not apply to software sold with MNC products, or as a separate product, if the licence seal has been broken and/or shrink-wrap packaging opened. (2)The right of return and refund does not apply to any product that as been registered.

If a order is cancelled because you have simply changed your mind then you will be charged a 25% admin and restocking fee as you have entered into a contract and now want to cancel the legally binding contract.

You must obtain a MNC return reference number. This number may be obtained from MNC website at (http://www.mynewcheap.co.uk/contact-support/returns-form.htm or by telephone, on the contact number(s) mentioned in MNC websites. You must return the Products to the address and in the manner indicated on the return documentation.

The MNC return reference number must be prominently displayed on the outside of the parcel in which the Products are returned to MNC. Your MNC invoice must be enclosed with the returned Products.

You must prepay (i.e. prior to any reimbursement of the Product price by MNC) the Product carriage/delivery charges and assume all risk of loss and damage to Products while in transit to MNC. " Delivery & Credit Card Surcharge are non-refundable " If another method of return is used you will be responsible for the costs.

Products must be returned in the original packaging, in "as new condition", and with all component products, parts, accessories, warranty cards, manuals and other documents and items.
If you return Products (1) which have been damaged or used, (2) without a MNC return reference number, (3) after the 7 working-day returns period, (4) without proper or with missing packaging, (5) parts of which, including components, included products, accessories, packaging, boxes, documents and/or other items are damaged or missing, or (6) without pre-paid delivery, MNC retains the right either to refuse to refund Product purchase price or to charge you repair, restocking or related fees and delivery charges. MNC may in that case deduct those fees and charges from any payments to be refunded to you.

On return of Products, MNC will, subject to the above qualifications, repay the actual amount paid to MNC, less any fees and charges due to MNC (as per the above), by crediting your relevant credit card or bank account less any Credit Card Surcharge from original order placed (or other means).
The issue by MNC of a return reference number shall not constitute an acceptance or acknowledgment of any right to return Products, except to the extent that these Terms or mandatory applicable laws confer such a right.

The right of return does not apply if you do not purchase Products or Services as a consumer. (1)The right of return and refund does not apply to software sold with MNC products, or as a separate product, if the licence seal has been broken and/or shrink-wrap packaging opened. (2)The right of return and refund does not apply to any product that as been registered.

TO FILL IN OUR RETURNS FORM CLICK HERE

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THIS RETURNS POLICY DOES NOT AFFECT YOUR LEGAL RIGHTS